PLEASE ALLOW A MINIMUM OF 2 WORKING DAYS TO PROCESS AND DISPATCH YOUR ORDER. DELIVERIES ARE THEN USUALLY TWO WORKING DAYS FROM DISPATCH.
Please note: Orders may not be chased until the given lead-time has elapsed. During busy periods standard delivery may increase to 5-7 working days, this will be for limited periods and for the most part our standard delivery will be 2-5 working days.
FREE – All delivery charges are calculated to distribute to UK postcodes only. Standard Royal Mail delivery. Your order will be delivered during the daytime Monday-Saturday
Same day dispatch (order before 12 pm): £4.99 – Your order will be processed and dispatched the same day if completed before 12 pm – orders after 12 pm won’t be guaranteed same day dispatch. Please allow 2 working days to receive your order. This service is only available Mon – Thur
European Postage available upon request – click here to contact our distribution team
Collect from Retro Wheelz store (at TN9 1QG)
FREE – Wholesale Quantities only. (minimum quantity of 50+) click here to contact our distribution team for wholesale orders.
Please call us to ensure your order is ready before visiting. Approx. 3 days of production time will be required for personalised prints. Stock prints may be available sooner. Pre-ordered items only. There is no retail shopping and browsing facility at the collection address.
Non-arrival of goods & Late delivery
We cannot guarantee the timescales above nor be held responsible for postal delays by any of the carriers we use. Lost items are not deemed lost by couriers until 14 days after posting and we cannot raise an issue or investigate the status of an order until it the correct time frame has elapsed. If your goods have not arrived within the timescale, please contact us.
If your order arrives faulty or damaged in any way, please send us an email with a picture of the issue to firstname.lastname@example.org, and we will endeavour to replace any goods damaged in transit. We cannot refund or replace an item without photographic evidence. There is no need to return the faulty item to us.
Similarly, if we have sent you the wrong item by mistake – (it may never happen but we are only human), just drop us an email and we will arrange to have the correct item sent out. If we require the original item returning to us, we will arrange for a pre-paid returns box to be sent out to you.
Cancellations & refunds
Unfortunately, we cannot provide refunds or exchanges on orders unless they are damaged or faulty, as all of our products are printed and made to order.
Retro Wheelz Custom Prints Ltd are not liable to refund or cancel a transaction once your prints have been ordered as it is a bespoke product. As such our products do not fall under the distance selling regulations. Items below £42.00 are also exempt from the aforementioned regulation. Stock items (non-personalised) can be returned at customer expense and will be subject to a re-stocking charge of £5.00 per item. The item must be returned in 14 days of delivery and unused in condition (seal intact) making sure it is packaged correctly before a refund being authorised.